Payment Options

 

1. ECHECK

Easily pay online with a checking account through our partnership with Green Money, the oldest, accredited provider of eCheck processing. 

a. Make sure you have added a valid phone number (XXX)XXX-XXXX to your ETHA profile 

b. Select E-CHECK as your payment option

c. Add in your bank routing number and checking account number.  You can get your routing number online as well as on a physical check. 

d. Green Money will evaluate your payment.  If it clears, we will process your order.  If payment is rejected, you will receive an email notification.  Please contact our Customer Support team at support@ethalivefully.com for assistance.

 

2. MANUAL PAYMENT

Complete your payment in 3 ways:

a. Assisted eCheck
Email your checking account number and bank routing number to pay@ethalivefully.com. Include your order number. We will process your payment through Green Money eCheck services for you.

b. Email Check Images
Complete a check (include your order number), take photos of the front and back of the check, and email the images to pay@ethalivefully.com.

c. Mail a Check
Complete a physical check (include your order number) and mail to:
ETHA Natural Botanicals
Attn: Accounting
PO Box 819
Lemon Grove, CA 91946

Once payment is cleared, we will ship your order. If you need any assistance, please email us at support@ethalivefully.com or call us at (800) 862-0341 (M-F, 10AM-6PM PST). If the line is busy, please leave a voicemail with your name and order number.

 

ONE LAST THING:

Regardless of how you pay, once your payment has cleared, we will process your order for shipment within 72 hours (usually within 24 hours).  You will receive a notice either through email or text with your USPS tracking number and link for your order.  Keep in mind that it can take USPS up to 48 hours to update their website with tracking details.  To learn more, check out our Shipping Policy. 

If you have any questions or concerns, please reach out to us at support@ethalivefully.com.